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Wentworth People Blog & News

The Reluctant Sales Person

Dan Pink’s recent book ‘To Sell is Human” puts across the notion that the vast majority of people have to sell and do sell as a natural part of their daily lives. He says this is a good thing and nothing to be afraid of or ashamed of. And yet the prevailing attitudes to selling remain [...]

Putting Customer Service first

Not long ago I wrote about my unpleasant experience home on flight VA877 from Melbourne and the serious lack of effective communications from Virgin Airlines. I am a firm believer that just as it is right to criticize a company when they get something wrong, it is equally important to compliment [...]

I’m free to do what I want, any old time …

Well, wouldn’t this be nice?! And of course, in this day and age when we are usually always answerable to a boss or supplier or client or stakeholder, our time is less and less our own. But the simple truth is that if we all stopped to think about our busy, chaotic lives, there are [...]