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Wentworth People Blog & News

The Reluctant Sales Person

Dan Pink’s recent book ‘To Sell is Human” puts across the notion that the vast majority of people have to sell and do sell as a natural part of their daily lives. He says this is a good thing and nothing to be afraid of or ashamed of. And yet the prevailing attitudes to selling remain [...]

Putting Customer Service first

Not long ago I wrote about my unpleasant experience home on flight VA877 from Melbourne and the serious lack of effective communications from Virgin Airlines. I am a firm believer that just as it is right to criticize a company when they get something wrong, it is equally important to compliment [...]

I’m free to do what I want, any old time …

Well, wouldn’t this be nice?! And of course, in this day and age when we are usually always answerable to a boss or supplier or client or stakeholder, our time is less and less our own. But the simple truth is that if we all stopped to think about our busy, chaotic lives, there are [...]


Lazy managers are costing the Australian economy billions in lost productivity, efficiency and profitability. A survey this year by Talent Management company SHL found that 55% of Australian workers are slacking off because they feel their hard work is not appreciated or recognized. The failure [...]

Life in the Palace

I have always been fascinated by how brand marketers deliver on their brand promise. Most days my brand experiences leave me with little more than a sense of vague satisfaction but little else. I must be a magnet for disasters as too often I have a notable ‘bad experience’ that serves as [...]

More money than sense

Anyone who has worked on, in or for a Telco, will tell you that they are amongst the most financially rewarding companies to work for, but amongst the hardest to manage. This can easily translate to low morale for any individual and often cost some their soul. One senior company executive [...]