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Reinventing the wheel

Thursday, August 8th, 2013

Creative thinking, innovation, ideation and idea generation are all terms that are bandied around business by executives looking for new ideas to drive up company profits. There is certainly ample of evidence of the power of new ideas that change society; touch screen technology and how it has [...]

Negotiating a Win/Win

Tuesday, August 6th, 2013

Most people fail to properly prepare for a negotiation and whilst they may get away with it on occasion, they can often come short on the deal. Recently I was negotiating with a good client of our company. We had both given ground, but we had reached a point where what he was asking for I [...]

The Silent art of negotiation

Friday, August 2nd, 2013

As someone who teaches others to negotiate, the spotlight is always on when I’m asked to help someone with a negotiation as they always have ridiculously high expectations that some how I’ll be able to pull off some amazing deal. I had such an occasion recently when I was asked by my partner [...]

Virtual Revolution

Tuesday, March 19th, 2013

A colleague of mine just sent me a link to an interview on CBS News’ Sixty Minutes program of Zhang Xin, Chinese billionaire property developer. She went on national TV in the US and forecast that her country would have democracy in less than twenty years. You might wonder whether the bold and [...]

Leadership makes or breaks toxic cultures

Monday, March 18th, 2013

Steve Jobs once said: “A fish rots from the head down”. The profoundness of this statement would not have been lost on Greg Smith, who at the time was probably slogging through his second year of trading in the Lower Manhattan offices of Goldman Sachs. From what he writes in his book ‘Why [...]


Friday, January 13th, 2012

Lazy managers are costing the Australian economy billions in lost productivity, efficiency and profitability. A survey this year by Talent Management company SHL found that 55% of Australian workers are slacking off because they feel their hard work is not appreciated or recognized. The failure [...]

Life in the Palace

Monday, January 9th, 2012

I have always been fascinated by how brand marketers deliver on their brand promise. Most days my brand experiences leave me with little more than a sense of vague satisfaction but little else. I must be a magnet for disasters as too often I have a notable ‘bad experience’ that serves as [...]

Customer Revulsion

Wednesday, January 4th, 2012

I must be a telemarketer’s worst nightmare. I’m not sure just who appreciates getting unsolicited sales calls, but I for one can’t abide by the cold calls that invade my home. Now I don’t know how bad it is where you live and whether you have fallen foul of the telemarketing money pit, [...]

More money than sense

Monday, December 19th, 2011

Anyone who has worked on, in or for a Telco, will tell you that they are amongst the most financially rewarding companies to work for, but amongst the hardest to manage. This can easily translate to low morale for any individual and often cost some their soul. One senior company executive [...]

Is the ‘past’ relevant in business today?

Wednesday, November 30th, 2011

As humans we often look to ancient biblical references for inspiration – something to remind us of values and behaviours born in another era, that deep down we so often crave in today’s busy and complex world. So imagine my delight when the biblical ‘tipping point’ (as Malcolm Gladwell [...]